Privacy Policy

Privacy Policy

Effective Date: 23 March 2026

Welcome to Cleaning For You (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://cleaningforyou.co.uk/) or use our cleaning services in Edinburgh and the surrounding areas.

Please read this Privacy Policy carefully. By using our website or services, you agree to the terms outlined in this document.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us. The personal information we collect may include:

• Contact Data: First name, last name, email address, phone number, and billing/cleaning property address.
• Communication Data: Messages, inquiries, or details regarding your cleaning requirements submitted through our contact form, email, or live chat (Joinchat/WhatsApp).
• Technical Data: Automatically collected data such as your IP address, browser type, operating system, and browsing behavior on our site (collected via cookies).

2. How We Use Your Information

We use the personal information collected to:

• Provide, schedule, and manage our residential and commercial cleaning services.
• Respond to your inquiries, send free quotes, and offer customer support.
• Communicate with you regarding your bookings, schedule changes, or service updates.
• Improve our website functionality and user experience.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your personal data are:

• Contractual Necessity: To fulfill our contract with you (e.g., providing cleaning services).
• Consent: When you voluntarily provide your details via our contact form or chat to receive a quote or information.
• Legitimate Interests: To improve our business operations and website performance.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Website hosting and maintenance providers (e.g., Handlopolis).
• Communication tools (e.g., Joinchat plugin for WhatsApp integration).

These third parties are bound by confidentiality agreements and are not permitted to use your personal data for any other purpose.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (such as for tax and accounting purposes). When we no longer have a legitimate business need to process your personal data, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to rectification if your personal data is inaccurate or incomplete.
• The right to erasure (“right to be forgotten”) of your personal data.
• The right to restrict or object to our processing of your data.

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

• Cleaning For You
• Location: EH14, Edinburgh, United Kingdom
• Phone: 07795 140 633 / 07385 760 395
• Email: Info@cleaningforyou.co.uk